Car Rental FAQ

Documents, deposits, drivers and delivery: what to know before you rent a car in Dubai with XGO.

Booking and documents

How do I book a car with XGO?

Pick a car from the fleet, then message us on WhatsApp or call 058 555 7333 with your dates. We check availability and confirm your booking: every booking is subject to confirmation.

What documents do I need to rent a car?

A valid driving license, a passport or ID, and in some cases a credit card for the security deposit.

Can I rent a car with a driver?

Yes. We offer professional drivers on request, for your comfort and convenience.

Can I cancel or change my booking?

Cancellations must be made within the time frame given when you book, and refunds, where they apply, follow our cancellation policy. Late cancellation or a no-show can affect the refund; any special conditions are shared at the time of booking. See the Terms and Conditions.

Delivery and support

Do you deliver the car?

Yes. We deliver the car to your door anywhere in Dubai.

Is support available during my rental?

Our team is on call 24/7 by phone and WhatsApp.

Where is your office?

Nassima Tower, Trade Centre 1, Dubai.

On the road

Who pays traffic fines?

The renter is responsible for traffic violations, fines and damage that happen during the rental period, so please drive in line with traffic laws.

Is the car insured?

All cars carry standard insurance in line with local regulations. The renter may still be responsible for an insurance excess in case of an accident, depending on the rental agreement and the insurance terms.

Can I smoke in the car?

No. Smoking, or carrying illegal substances, in the car is not allowed.

How do I return the car?

In the same condition you received it, apart from normal wear and tear.

Choosing a car

Which cars can I rent?

From Rolls-Royce and Mercedes-AMG to family SUVs. Browse all cars and filter by make or body type.

How do I compare cars?

Press the compare button on any car, add up to three, then open the compare page to see them side by side.

Do You Want to Rent a car?

Yes! With our wide selection of vehicles, flexible plans, and simple booking process, renting a car with us is fast, affordable, and hassle-free.

What documents do I need to rent a car?

You will need a valid driving license, a passport or ID, and in some cases a credit card for the security deposit.

Can I rent a car with a driver ?

Absolutely. We offer professional drivers upon request for your comfort and convenience

MEDIA LIBRARY

Contact Information

We value open communication and are always ready to connect with you. Whether you have a question about our services, need professional assistance, or would like to discuss a potential collaboration, our team is here to help. You can reach us through phone, email, or by visiting our office during working hours.

Phone 058 555 7 333

E-mailinfo@XGo.coom

On TikTok

See our cars in motion

Follow @xgo.car.rental

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